FAQs: Explore Our Online Psychiatric Care

  • Getting care online is a lot like in-person treatment—just more flexible and convenient! You’ll connect virtually using the secure online platform and just like an office visit, it’s important to show up ready to engage. A quiet, private space works best, and using headphones can help keep things confidential.

    We also keep things simple and paperless! We aim to complete forms and communication through our secure online portal. It’s all designed to make your experience smooth, secure, and stress-free!

  • We provide evaluation and treatment for a wide range of conditions! This includes anxiety disorders, depression, trauma, PMDD, OCD, and mood disorders.

    However, please note that we are unable to support the treatment of substance or alcohol use disorders, active psychosis, or active suicidal ideation via telehealth.

  • Yes! True North Integrative Psychiatry accepts insurance. We are currently in-network with Aetna, Cigna, FL Blue/BCBS, Optum, United Healthcare, Oscar, Oxford. If you’re covered by one of these providers, your sessions may be eligible for insurance benefits.

    If you’d like to verify benefits before booking an appointment, please fill out our Prospective Patient Form and we’ll reach out to you!

    We also offer self-pay options for those without coverage or who prefer to pay out of pocket. If you have any questions about coverage, costs, or how to get started, feel free to reach out—we’re happy to help!

  • At True North Integrative Psychiatry, we aim to provide comprehensive, personalized care to help you feel your best. Self-pay fees include:

    Initial Psychiatric Assessment & Evaluation (60 minutes) — $250

    This in-depth evaluation is our starting point. We take the time to understand your full medical and psychiatric history, review any medications, and explore the symptoms that brought you here. This session helps us pinpoint a diagnosis and build a personalized treatment plan tailored to your needs. Together, we’ll discuss potential treatment options—including medication, therapy, integrative approaches, and education—so you can make informed decisions about your care.

    Medication Management /Follow-Up (30 minutes) — $150

    These sessions are where we fine-tune your treatment plan. Whether you're adjusting to a new medication, managing side effects, navigating symptoms, or just need ongoing medication refills, these visits are essential for keeping your care on track.

    Separate Fees: Some services, such as FMLA requests or other documentation requests, are not covered by insurance and incur additional fees. If you have any questions, feel free to reach out!

  • If you are uninsured or chosing to not use insurance, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    • Should you have additional questions about your rights under this act, you can contact any of the following: The U.S. Centers for Medicare & Medicaid Services (CMS) at 1- 800-MEDICARE (1-800-633-4227) or visit www.cms.gov/nosurprisesfor more information about your rights under federal law.

    • If you are billed for more than this Good Faith Estimate you have the right to dispute the bill. You may start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 days (about 4 months) of the date on the original bill.

    • There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the healthcare provider, you will have to pay the higher amount.

    If you have any questions related to billing, please contact us via email or speak to your provider.

  • Your first appointment is an opportunity to get to know your provider and to discuss your concerns, goals, and expectations for treatment. You’ll have the chance to ask any questions about our practice policies to ensure we are aligned in our approach.

    During this session, we will conduct a comprehensive mental health assessment, exploring your symptoms, medical history, and any external factors—such as physical health, diet, and genetics—that may impact your well-being. This evaluation allows us to develop a personalized treatment plan tailored to your needs.

    Ready to make an appointment? Click here to schedule!

  • If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice This allows us to offer the appointment time to other clients who may need support.

    Please note that late cancellation or no-show fees are not covered by insurance. We truly appreciate your understanding and cooperation as we work together to ensure all our clients receive the care they need.

  • Medication refills are generally provided during follow-up appointments to ensure that we’re monitoring your progress and making any necessary adjustments to your treatment plan. This allows us to provide the best care possible and address any concerns you may have.

    For controlled substances, we cannot offer early refills due to regulatory guidelines. This helps us ensure that your treatment remains safe and effective.

    If you have any concerns about your medication or need a refill, you can reach out to your provider via portal messaging or schedule an appointment.

  • Typically, if you’d like to make adjustments to your medication regime, a follow-up appointment is necessary. This allows us to assess for any changes and provide any necessary education about the new treatment plan. It’s an opportunity for us to review your progress, address any concerns, and ensure that the adjustments are supporting your overall well-being. We want to make sure you feel informed and comfortable with every step of your treatment. You can request an appointment with your provider using the scheduling calendar.

  • Clients have access to a secure messaging via the portal for questions!